Privacy Policy
Last Updated: February 17, 2026
Welcome to Soulhaven ("Company," "we," "our," or "us"). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website at https://neverabandonyourself.com/ (the "Site"), download or purchase our digital products, including eBooks and courses, apply for or participate in our retreats, engage with Soulhaven Creative agency services, submit an inquiry, or otherwise interact with us.
By accessing or using the Site, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with the practices described in this Privacy Policy, please do not use the Site or submit your personal information to us.
1. Information We Collect
We may collect information about you in several ways, including information that you voluntarily provide to us and information that is automatically collected when you use our Site.
Personal Information
We may collect personally identifiable information that you voluntarily provide to us, including:
First and last name
Email address
Telephone or mobile phone number
Mailing or billing address
Information you provide when subscribing to our newsletter
Information you provide when downloading free resources, such as the "Too Much, Not Enough" eBook
Information submitted when registering for courses, coaching, or retreats
Information provided when applying for or participating in our programs
Information submitted when inquiring about or engaging Soulhaven Creative for agency services
Information provided when contacting customer support
Information provided when making a donation to the Soulhaven Foundation
Any other information you voluntarily submit through our Site, forms, surveys, applications, or communications
Derivative Data
Our servers and third-party service providers may automatically collect certain information when you access or use the Site, including:
IP address
Browser type
Operating system
Device type
Access times
Pages viewed
Referring and exit pages
General usage and interaction information
Information collected through cookies and similar technologies
Financial Information
If you purchase products, services, courses, retreats, or other offerings through our Site, we may collect information related to your payment method.
We generally do not directly store complete payment card information. Payment information may be processed and stored by third-party payment processors, such as Stripe, PayPal, or other payment providers. Please review the applicable payment processor's privacy policy for information about how your payment information is handled.
Information You Provide Through Forms and Surveys
When you submit information through a form, survey, application, booking form, or other interactive feature on our Site, we may collect and retain the information you provide for the purposes described in this Privacy Policy.
2. How We Use Your Information
We may use information we collect about you for legitimate business purposes, including to:
Provide, operate, maintain, and improve our Site and services
Process purchases, payments, orders, registrations, and applications
Deliver digital products, courses, resources, and other services
Manage retreat registrations and participation
Respond to inquiries and customer service requests
Schedule and manage appointments or consultations
Communicate with you regarding products, services, applications, appointments, or transactions
Send newsletters, educational content, and other communications where permitted
Send promotional and marketing communications where you have provided the appropriate consent
Send SMS or text messages where you have separately provided consent to receive them
Provide customer support and service-related communications
Perform Soulhaven Creative agency services, including web design, CRM setup, funnel creation, and related services
Process donations and related requests
Personalize and improve your experience
Monitor and analyze Site usage and trends
Prevent fraud, abuse, unauthorized activity, and security incidents
Comply with applicable legal and regulatory requirements
Enforce our agreements, policies, and terms
Protect the rights, property, and safety of Soulhaven, our users, and others
3. Email Communications
If you provide your email address, we may use it to communicate with you regarding your inquiries, purchases, applications, appointments, services, customer support requests, newsletters, educational resources, and promotional or marketing communications where permitted.
You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link included in our marketing emails or by contacting us using the information provided in the "Contact Us" section below.
Unsubscribing from marketing communications does not necessarily prevent us from sending transactional, administrative, service-related, or other communications that are necessary to provide services you have requested.
4. Mobile Messaging and SMS Communications
SMS Consent
If you provide your mobile phone number to Soulhaven and separately provide consent to receive text messages, we may use your mobile number to send text messages related to the messaging program for which you provided consent.
Depending on the consent provided, messages may include:
Appointment reminders and confirmations
Application or inquiry updates
Customer support communications
Information related to products or services you requested
Educational or informational communications
Promotional and marketing messages
Special offers, announcements, or other marketing communications
Message frequency may vary.
Message and data rates may apply.
Your consent to receive SMS messages is not a condition of purchasing any product or service.
How to Opt Out
You may opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us.
After you send "STOP," we may send a confirmation message confirming that you have been unsubscribed. You will no longer receive SMS messages from that messaging program unless you subsequently provide consent to receive them again.
For assistance, reply HELP to any text message from us or contact us using the contact information provided below.
Consent Is Specific to SMS Communications
Providing your telephone number does not automatically constitute consent to receive marketing text messages.
Where required, we will request SMS consent separately from the collection of your telephone number.
Consent to receive one type of text message does not automatically constitute consent to receive other types of text messages.
You may continue to use or purchase our products and services without consenting to receive marketing text messages.
Mobile Information Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors in support services, such as customer service, is permitted where necessary to provide the requested services.
All other categories of information described in this Privacy Policy exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the text messaging services.
We do not sell, rent, or exchange your SMS opt-in information or consent for marketing purposes.
SMS Consent Records
When you provide SMS consent, we may retain records of that consent, including the mobile telephone number provided, the consent language presented to you, the date and time of consent, and other information reasonably necessary to document and maintain compliance with applicable messaging requirements.
5. Disclosure of Your Information
We may disclose information we collect about you in limited circumstances and for legitimate business purposes.
Service Providers
We may share information with trusted third-party service providers that perform services on our behalf, such as:
Website hosting
Payment processing
Customer relationship management
Email delivery
Customer support
Scheduling and appointment services
Data analysis
Information technology services
Security and fraud prevention
Business administration
Marketing and advertising services
These providers may access information only as reasonably necessary to perform services on our behalf and subject to applicable contractual and legal requirements.
SMS opt-in data and consent are excluded from these general information-sharing provisions as described in Section 4, "Mobile Messaging and SMS Communications."
Legal Requirements
We may disclose information if required or permitted by law, including when we believe disclosure is necessary to:
Comply with applicable laws, regulations, legal processes, or governmental requests
Respond to subpoenas, court orders, or other legal proceedings
Protect our rights, property, or safety
Protect the rights, property, or safety of our users or others
Investigate fraud, abuse, or security incidents
Enforce our agreements or policies
Business Transfers
If Soulhaven is involved in a merger, acquisition, financing, reorganization, sale of assets, or other business transaction, information may be transferred as part of that transaction, subject to applicable law.
6. Tracking Technologies
We may use cookies, web beacons, tracking pixels, scripts, and similar technologies to operate our Site, remember preferences, understand how visitors use our Site, measure advertising performance, and improve our services.
Cookies
Cookies are small data files stored on your device by your browser.
We may use cookies to:
Maintain Site functionality
Remember preferences
Understand Site traffic and usage
Improve Site performance
Analyze visitor behavior
Measure advertising and marketing performance
Provide relevant content and advertising where permitted
You may configure your browser to reject or delete cookies. However, disabling cookies may affect certain Site functionality.
7. Third-Party Websites and Services
Our Site may contain links to third-party websites, services, platforms, or applications.
We are not responsible for the privacy practices, security, content, or policies of third-party websites or services.
We encourage you to review the privacy policies and terms of any third-party websites or services before providing them with your information.
8. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of transmission over the Internet or method of electronic storage is completely secure.
Although we take reasonable precautions to protect your information, we cannot guarantee the absolute security of information transmitted to or stored by us.
9. Your Privacy Rights
Depending on your location and applicable law, you may have certain rights regarding your personal information.
These rights may include:
The right to request access to personal information we hold about you
The right to request correction of inaccurate information
The right to request deletion of personal information, subject to applicable legal exceptions
The right to request restriction of certain processing
The right to request portability of certain personal information
The right to object to certain processing
The right to withdraw consent where processing is based on consent
Email Communications
You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails.
SMS Communications
You may opt out of SMS communications at any time by replying STOP to the applicable text message.
You may also request assistance by replying HELP or contacting us using the information provided below.
Requests concerning your privacy rights may be submitted using the contact information in the "Contact Us" section.
10. Children's Privacy
Our Site and services are not directed toward children under the age of 13.
We do not knowingly collect personal information from children under 13 without appropriate parental consent.
If we learn that we have collected personal information from a child under 13 without appropriate consent, we will take reasonable steps to delete that information.
11. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide our services, maintain business and transaction records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
Retention periods may vary depending on the type of information and the purpose for which it was collected.
SMS consent records may be retained as reasonably necessary to document consent and comply with applicable legal, regulatory, carrier, and messaging requirements.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, services, technology, legal requirements, or other operational considerations.
When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.
We encourage you to periodically review this Privacy Policy to stay informed about how we collect, use, and protect your information.
Your continued use of the Site after changes are posted constitutes your acknowledgment of the updated Privacy Policy to the extent permitted by applicable law.
13. Contact Us
If you have questions, concerns, requests, or comments regarding this Privacy Policy or our privacy practices, please contact us at:
Soulhaven
Website: https://neverabandonyourself.com/vip-optin2
Email: [email protected]
Phone: +1 623-777-7276